Surveys

"Why Us"

"We don't give excuses, we get results."
John Massey - 27/9/2012


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Before embarking on any project we meet with our client and complete an initial analysis to ensure that we understand their objectives and aspirations for the opportunity at hand.
--- We don’t give excuses, we get results ---


Our past is a rich source of inspiration. While many of our traditions have stood the test of time, we are always looking for new ways to meet the challenges of tomorrow.

Surveys are a useful indication of a Company’s current and future economic position. Surveys provide information on areas such as:


  • Business Expectations
  • Confidence
  • Profitability
  • Sales
  • Employment
  • Labour Costs

We can tailor a Survey Package to best suit your Business requirements, and furthermore better inform you of your product’s perception in your chosen market.


  • Who should be interviewed?
  • What should be measured?
  • What research method should be used?
  • How should ‘satisfaction’ be measured?
  • What do the measurements mean?
  • How to best implement the findings?

Low level questions help define the precise causes of satisfaction or dissatisfaction. But these may differ from industry to industry and even amongst different customer groups. Thus we need to think through these issues from the customer’s point of view.

Examples might include the following:


  • Product quality
  • Product life
  • Design
  • Range
  • Ease of installation
  • Warranties
  • Returns
  • Speed of delivery
  • On-time delivery
  • Technical knowledge
  • Reliability
  • Friendliness
  • Responsive
  • Technical support
  • Problem resolution
  • After sales service
  • Long opening hours
  • Reputation
  • Administrative procedures
  • Value for money

Culture

We believe that the satisfaction and motivation of our staff is an integral part of the success of our business. We want our work environment to promote self-development, positivity and security.
We define our culture as follows:

  • Professional…
  • Innovative…
  • Friendly…
  • Trustworthy…
  • Adaptable…
  • Ethical…